At AestheticsCB, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your product, we are here to help. Please review our Returns and Refunds Policy for products to understand the process for returning items and requesting refunds.
1. Eligibility for Returns and Refunds:
a. We accept returns and offer refunds on products only. Services, treatments, and digital goods are not eligible for return or refund.
b. To be eligible for a return and refund, the product must be unused, unopened, and in its original packaging. It should be in the same condition as when you received it.
c. Certain products, such as consumables, perishables, or items with hygiene concerns, may not be eligible for return or refund due to health and safety reasons. Please check the product description or contact our customer support for further information.
2. Return Process:
a. If you wish to return a product, please contact our customer support within 10 days of receiving the item. Provide the order details, reason for return, and any supporting documentation or evidence.
b. Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.
c. You are responsible for properly packaging the product to prevent damage during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for the return.
d. You will be responsible for any return shipping costs unless the return is due to our error or a defective product.
. Refund Process:
a. Once we receive the returned product and confirm its eligibility for a refund, we will initiate the refund process.
b. Refunds will be issued in the original form of payment used for the purchase. Please note that it may take a few business days for the refund to be processed and reflected in your account.
c. If the returned product does not meet the eligibility criteria or if any items are missing or damaged, we reserve the right to deny or reduce the refund accordingly.
4. Damaged or Defective Products:
a. In the rare event that you receive a damaged or defective product, please contact our customer support immediately. Provide detailed information, including photos if possible, to assist us in addressing the issue promptly.
b. We may require you to return the damaged or defective product for inspection.
c. Upon verification of the damage or defect, we will offer you a replacement product or a full refund, including any applicable shipping charges.
5. Non-Returnable Items:
a. The following items are generally non-returnable:
- Products that have been used, opened, or tampered with.
- Products without their original packaging or missing parts.
- Products purchased from unauthorized sellers.
b. Exceptions to this policy may be made at our discretion in special circumstances. Please contact our customer support to discuss any unique situations.
6. Changes to the Returns and Refunds Policy:
a. We reserve the right to modify or update this Returns and Refunds Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website.
If you have any questions or need further assistance regarding our Returns and Refunds Policy, please contact our customer support team at aestheticscb@yahoo.com. We are here to assist you and ensure your satisfaction with our products.
Last updated: 06.06.2023